Refund policy

REFUNDS AND EXCHANGES

Returning your product because it has a fault:

If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).

In case any defects occur after a period of time, return is possible if there are obvious manufacturing defects. In this case all returns must be approved by Baltic Flax and the purchase of returned item must be not older that one year.

Important!

All good quality linen fabrics and fabric samples can not be returned.

HOW TO RETURN?

1. Please include the return form and fill in the code that best explains the reasons for your return.

2. Place the Return form together with the item(s) you wish to return in a suitable bag/box.

3. Send it to the address below:

UAB BALTIC FLAX (Shipment Department)

Vytenio str. 52

Vilnius, LT-03229

Lithuania

Ph. 370 659 89 549

For your protection please ensure that your return is shipped with by Recorded Delivery (and it has a tracking number).

Baltic Flax is not responsible for returns that are lost in the mail.